Introduction
Encountering a DNS error on your PS5 can be frustrating, especially when you're eager to dive into your favorite games. DNS (Domain Name System) errors usually prevent your console from connecting to the internet, which stops you from accessing the PlayStation Network, online multiplayer, and other internet-dependent features. But don’t worry—there are ways to resolve this. Here, we’ll break down the causes and solutions so you can get back to gaming.
What is a DNS Error on PS5?
DNS errors on the PS5 typically relate to issues with translating domain names into IP addresses, which is essential for establishing an internet connection. When the PS5 can’t communicate with a DNS server, it throws up a DNS error. This could be due to settings on your console, network issues, or even problems with the PlayStation Network (PSN) itself.
Common Causes of DNS Errors on PS5
1. Network Connection Issues
Weak or unstable Wi-Fi signals can often cause DNS issues, as the console may struggle to reach DNS servers.
2. Incorrect DNS Settings
Manually entered DNS addresses that are wrong or outdated can lead to connectivity issues.
3. ISP-Related Problems
Sometimes, DNS servers provided by your ISP may be down or experiencing issues.
4. PSN Outages
Occasionally, PSN itself might be down, causing DNS errors.
How to Check If the Issue is DNS-Related
Testing Network Connection on PS5
Go to Settings > Network > Test Internet Connection on your PS5. If it highlights a DNS error, you know where the issue lies.
Using a Secondary Device for Verification
Test the network on another device. If your other devices connect fine, the issue may be specific to your PS5.
Basic Troubleshooting for DNS Errors on PS5
1. Restarting Your Console
Sometimes, simply restarting your PS5 can clear temporary issues.
2. Checking Wi-Fi Connection
Ensure your Wi-Fi is working and that the signal strength is good.
3. Verifying Internet Connection on Other Devices
Try connecting another device to check if the problem persists across multiple devices.
Configuring DNS Settings on PS5
Using specific DNS settings can help improve connectivity. Changing to public DNS, like Google’s or OpenDNS, often resolves DNS issues.
Manually Setting DNS to Public DNS
Set your primary DNS to 8.8.8.8 and secondary DNS to 8.8.4.4 for Google’s servers.
Using Google DNS or OpenDNS
You can also try OpenDNS with 208.67.222.222 and 208.67.220.220.
How to Change DNS Settings on PS5
- Go to Settings > Network > Settings > Set Up Internet Connection.
- Select your connection, then choose Advanced Settings.
- Under DNS Settings, choose Manual.
- Enter the preferred DNS addresses as mentioned above.
Recommended DNS Servers for PS5
- Google DNS:
8.8.8.8and8.8.4.4 - OpenDNS:
208.67.222.222and208.67.220.220
Advanced Network Troubleshooting
Restarting Modem and Router
Power cycle your modem and router by unplugging them for about 30 seconds, then plugging them back in.
Checking for Firmware Updates on Router
Ensure your router’s firmware is up-to-date, as outdated firmware can cause connectivity issues.
Changing Wi-Fi Channels
If you experience interference, changing Wi-Fi channels can enhance stability.
Testing DNS After Changing Settings
After changing your DNS settings, return to Test Internet Connection to verify that everything is working correctly.
Using a Wired Connection
Benefits of Wired Over Wireless for Gaming
Wired connections tend to offer more stable speeds, reducing latency issues.
How to Set Up Ethernet on PS5
Simply connect an Ethernet cable from your router to your PS5 and configure the connection in settings.
Adjusting MTU Settings on PS5
Understanding MTU and Its Impact on DNS
MTU (Maximum Transmission Unit) settings influence data packet size and can impact DNS stability.
How to Change MTU Settings on PS5
- Go to Settings > Network > Set Up Internet Connection.
- Choose Advanced Settings.
- Change MTU settings from Automatic to Manual and set it to
1473or1450.
Checking for PlayStation Network Outages
Verifying PSN Status
Check the official PSN Status page to ensure there aren’t any ongoing outages that might be causing the DNS error.
Steps to Take During Outages
If PSN is down, wait until service is restored.
When to Contact Your ISP
Identifying ISP Issues
If other devices also experience DNS issues, the problem may be with your ISP.
Tips for Speaking with Customer Support
Provide details on the steps you’ve taken; this will help ISP support narrow down the issue.
Other Possible Solutions for DNS Errors
Using a Mobile Hotspot
Connect your PS5 to a mobile hotspot to verify if your network is causing the problem.
Resetting PS5 Network Settings
You can reset your network settings as a last resort, which will clear any saved configurations that might be causing issues.
Conclusion
DNS errors on PS5 can be resolved with a few tweaks to your settings or network setup. From configuring public DNS to changing MTU settings, these steps can help you get back online. Always ensure that your router and console are updated and that your DNS settings are correct to prevent future issues.
FAQs
1. What does a DNS error on PS5 mean?
A DNS error on PS5 usually indicates trouble in connecting to a DNS server, preventing the console from accessing the internet.
2. How can I fix a DNS error on my PS5?
Try restarting your PS5, checking your network, or configuring your DNS to a public server like Google DNS.
3. Which DNS server is best for PS5?
Popular choices are Google DNS (8.8.8.8, 8.8.4.4) and OpenDNS (208.67.222.222, 208.67.220.220).
4. Can a wired connection help resolve DNS errors?
Yes, using an Ethernet cable often provides a more stable connection and may reduce DNS issues.
5. What should I do if DNS errors persist?
If the error continues, contact your ISP or PlayStation Support for further assistance.